In an new column, "Tech-Enabled A2J", we will take a look at how legal start-ups and legal technology innovations are impacting the push toward better Access to Justice for more citizens. Whereas LSOs have found past success in reaching clients through basic tools like texting, they are now moving to more advanced platforms like document automation to better streamline internal processes. Some are even going one step further by embarking on artificial intelligence (AI) and machine learning (ML) projects to determine how they can help address the 86% of civil legal problems reported by low-income Americans that aren't fully resolved. Access to justice starts with literal access: figuring out how clients best receive, digest, and act on legal information. On the lower-tech end, text messaging has proven to be a successful tool for reaching those in need.